Finance and loan FAQs
Answers about eligibility, credit checks, documents, repayments and what happens after you enquire.
Finance-specific questions
Choose a finance type
See common documents, assessment factors and questions for the asset or purpose you want to finance.
Before you apply
Requirements vary by lender and finance type. A broker can explain the likely information and documents before anything is lodged.
Where can I see my credit history?
Australian consumers can request a free copy of their credit report from both Experian and Equifax once every three months. You can also request a free copy if you were refused credit within the past 90 days or your credit-related personal information was corrected. The two reports may contain different information.
Official source: Australian Information Commissioner: access your credit reportCan I get finance if I’m currently bankrupt?
RateSmart does not currently assist applicants who are bankrupt or subject to an active insolvency arrangement. After discharge, contact us to discuss whether lender criteria may be met.
What are my repayment options?
Repayment frequency varies by lender and loan. Monthly, fortnightly or weekly direct debit may be available; confirm the schedule and total cost before accepting an offer.
What if I have been declined elsewhere?
A previous decline does not determine every future request. RateSmart can review the circumstances and explain whether another approach may be appropriate. We will explain any proposed credit enquiry before it is made.
Do you do credit history checks?
If you choose to proceed, RateSmart may review your credit history with your consent where relevant to the application. We will discuss any discrepancies with you.
Do I have to apply for a loan online?
No. You can call RateSmart on 03 8905 3731. Access to email is usually needed to send and receive documents.
What information may I need to provide?
Requirements vary by lender and request. Common starting points include identification, income or business records, existing commitments, and information about the asset or purpose. A broker confirms what is relevant before documents are requested.
Do I need to visit the St Kilda Road office?
No. Most enquiries start online or by phone. An in-person discussion can be arranged when it helps.
Can I submit an enquiry online?
Yes. The enquiry records the basics so a broker can follow up about the relevant details.
Do I need every document before enquiring?
No. Start with the initial details; the broker can explain what may be needed later.